FAQs

Frequently Asked Questions

Can we supply vehicles to a specific location?

Yes, we can supply the entire UK mainland at a time and a place (excluding any islands of the UK mainland) i.e. we can have a vehicle ready for your arrival at any UK airport.

Do we supply one-way rentals?

Yes, we offer one-way rentals to and from any UK mainland location, that does exclude islands of UK mainland and European locations. (This will involve an extra charge depending on the vehicle group).

Can our vehicles travel into Europe?

Yes, we permit our vehicles to travel into all EU listed countries.(certain groups apply)

Do we charge for mileage?

No, we do not limit or charge for ‘extra mileage, we do however have a fair usage policy of up to 2000 miles a month (extra charges may apply of £0.10p a mile + Vat)

• Insurance

Is insurance included?

Yes, fully comprehensive insurance is included and insures the vehicle and all persons travelling in the rental vehicle except the driver. It does not cover goods in transit or Hire and reward.

How much is the insurance excess?

We provide fully comprehensive insurance for vehicles with a £1000 excess as standard, our CDW (Collision Damage Waiver) starts at just £9 per day and reduces the excess to £500 – an industry best.

Our minibuses an people carriers do not have excess reduction. Your liability is £2000

Are there any exceptions?

Yes, excessive wear of tyres, damage to windows, fuel contamination (diesel in petrol engine / petrol in diesel engine) any DPF issues and overhead height damage are not covered and for these items you are fully liable.
Note you are liable for ‘mailcious damage’ this covers all damage that can be considered on purpose or without due care and attention.

• Driving License

What are the criteria to drive 15/17 seat minibus?

You must be minimum age of 30 years of age and you must have a class D1 on your driving licence.

• How to…

How do I reserve my required vehicle?

All reservations need to be booked here through our secure website, it’s really easy to use and will create a record and receipt. You can contact us Monday to Friday 08.30 to 17.30 and Saturdays 08:30 to 12.30 if there is anything we can help you with.

How do I know that my requested booking is available?

When you place your rental reservation, you will receive an email booking acknowledgment and then a further email confirmation will be sent to confirm your reservation once we have confirmed we can supply your requested vehicle.

How much deposit do I have to leave?

Unlike others we don’t charge a desposit! We pre-authorise an amount on your credit / Debit card of £250 – £500 (depending on vehicle group) It doesn’t leave your account but will be earmarked for availability should it need to be redeemed for 72 working hours. The authorisation code we receive does however allow us to take payment for any unpaid rental charges or PCN notices that are in paid during your rental dates.

Where can I find the vehicle collection address?

The branch collection address which we will sent to you once we have received your booking and have it confirmed. Please note that whilst we endeavour to provide the vehicle at the branch you have selected, on some occasions if your preferred branch does not have availability, we will book the vehicle at another local branch and confirm with you this is acceptable.

Can I leave my car at the rental office?

Some branches to do have secure parking facilities. Once you have received your booking conformation, you will have direct contact details of the rental branch and can contact them to confirm parking facilities.

How do I alter my vehicle booking?

Give one of our friendly staff a call during office hours and we can adjust or amend your booking details. If your request is outside of office hours email us bookings@imperialvehiclehire.co.uk and we will endeavour to respond just a soon as we can.

• Emergencies

What shall I do?

If you break down – look for the instructions on your rental agreement papers or on this website’s contact us page, and call the roadside assistance service provided. (We have different ones on different vehicles, and they will look after you.)

If the vehicle has been damaged – call us immediately on 01727 260901 and please leave a message if no one is available.

If the vehicle has been stolen – call the Police on 112
(European emergency number)

Terms & Conditions

Our Terms & Conditions Page



Options

Pick up / or:
Drop off / or:
Drop at different
address:
Drivers: 
Collision Damage Waiver:
European insurance + breakdown cover:
Use business insurance:

Total:

£0.00

Change

The office will be closed Saturday 13:00 until Monday 08:30 but you can still book and either:
- Return the vehicle on Monday (charge has been included).
- Choose to have it Collected and/or Delivered.
Please click OK to continue with your booking and call us on 01727 847756 to arrange or we will call you on the telephone number you provide.
Check our long term hire prices

Terms & Conditions

All drivers need to be 21-70 years old and have held a full driving licence for at least 2 years. All the details you provide in this booking form are used to organise the vehicle hire requested, in rare cases we may need to arrange the booking with one of our selected vehicle hire partners and will need to share this information with them and only them.

What happens next
1. When we receive your on-line booking enquiry, you will receive a confirmation or decline of the vehicle requested via the e-mail address provided, usually within a few hours (do check your Spam / Junk folder). Providing a telephone number we can actually contact you on is important!

2. In the confirmation email you will get a link to upload an image of your driving license photocard and National Insurance number – we can not arrange vehicle hire without valid driver documents and ID details.

3. When the license details are received and acceptable we will contact you for the vehicle hire payment.

N.B. There are further Terms & Conditions you will need to comply with when you go ahead with the booking. To see the full set of our Terms & Conditions in a new window click here